Terms and Conditions

Sections

1. Useful Information

2. Hack and Slash Reserved Rights

3. Commissions / Bespoke Weaponry

4. Materials

5. Guarantee

6. Ordering

7. Refund Policy

8. Care of Your Weapon

9. Repair Service

10. Leather Items

11. This website

12. Despatch times

13. Carriage Charges

1. Useful Information

Every item bought from Hack and Slash has a one-year warranty.

If a latex weapon has manufacturing fault, we will, of course, be more than happy to replace it free of charge. This does not cover, however, if a latex weapon has taken damage due to its wielder using it in an improper manor or if the weapon has not been stored correctly. Correct usage and storage guidelines can be found on this site.

Unless otherwise requested or stated, we manufacture all our products to comply with the safety standards of major UK live action role-playing systems. We won’t know if it needs building in a different way to meet different standards unless we’re told. So, if different safety standards are required (softer foam for example) pleas teel us before construction begins. We can only accept responsibility for products failing safety checks if it is due to manufacturing error.

The risk in all goods shall pass to the customer on delivery of the item/s.

For general enquiries please send us an email or Facebook message.

Colours may vary.

All specifications are approximate.

2. Hack and Slash Reserved Rights

We reserve the right to use photographic material of all our products made.

We reserve the right to refuse any commission.

We reserve the right to refuse to make a prop if there is a possibility that it may break copyright laws.

We reserve the right to exercise artistic licence when making props if we feel it is required, without committing to informing the customer.

We reserve the right to change minor details without notice.

3. Commissions / Bespoke Weaponry

For a quotation for a bespoke prop, please send a picture and any written descriptions to us via email, Facebook message or by filling out a form on this site, along with any specified measurements. Quotations are usually given within 3-5 working days.

For a guide about how to design your own weapon so that it is makeable, please click here.

All commissions are assessed on an individual basis as design, complexity, materials and specialised finishes vary. This will affect the end quote.

Some bespoke props may look ‘slightly’ different from the original design proposed as prop making is not an exact science.

The customer shall indemnify ‘Hack and Slash’ against all damages, penalties, costs and expenses to which ‘Hack and Slash’ may become liable as a result of work undertaken in accordance with the customer’s specifications. This includes an infringement of a registered design or copyright.

We will not send out any part completed weapons.

Some commissions may take longer than originally stated. There can be many contributing factors due to the nature of our business. For instance: Your item may have been particularly difficult to construct and taken more time than first anticipated; We often only latex once we have a batch ready and therefor wait for the construction to all be completed on those items before we latex; the complexity of finish can sometimes mean we require longer to apply the finish etc. Therefore, we ask that we are given a 4-week grace period in these circumstances.

When you purchase a Commission item, it will enter a list as we will have to complete other commissions before we’re able to begin yours. We will tell you the approximate time for this in your quotation.

4. Materials

It is advised that you read all safety information regarding materials available through Hack and Slash before using the materials in any way.

Hack and Slash do accept any responsibility for any misuse of materials purchased through us.

It is the customers' responsibility to ensure that all actions are taken to make working with the materials purchased through Hack and Slash as safe as possible. Always wear safety equipment if it is advised and take any precautions that are stated on the safety labels or information given.

Hack and Slash do not accept any responsibility for any misinterpretation of safety measures suggested on this site.

It is the customers’ responsibility to make sure they have done a sufficient amount of research and taken enough measures to ensure the safest possible way of using materials from Hack and Slash.

Should you need a data sheet regarding any materials sold by us, please send us an email with a request. It is down to the individual purchasing the material/s to produce the appropriate COSHH assessment if needed.

5. Guarantee

All Hack and Slash props are guaranteed to last at least one year of proper use. With recommended care and attention, they should last far longer. Guidelines for looking after your weapon can be found on this site.

Any manufacturing errors will be replaced free of charge. However, postage needs to be covered by the customer.

6. Ordering

Payment in full is required at point of order.

Please do not send your credit card details via email.

Please note we cannot start to process orders until we have received payment.

All prices given are in GBP and include VAT.

To purchase anything from Hack and Slash, you must agree with our terms and conditions

7. Refund Policy

Goods will not be accepted for return without prior agreement.

All weapons constructed by Hack and Slash have to pass an in-house weapons check before being sent to the customers. As a result, we will not accept a weapon as refundable due to failed weapon check at an event unless it is due to a manufacturing fault.

Refunds will only be given to the original card details that the credit was originally taken from.

Cancelled commissions / bespoke weapons will still have a charge attached of all materials used to the point of refund request. This usually equates to a third of the cost, but will be confirmed when the cancellation is requested.

8. Care of Your Weapon

We strongly suggest you follow the guidelines on this site in regards to weapon care.

We will not accept responsibility for damaged weapons that have occurred through an individual’s mistreatment.

For suggested upkeep of props, please click here.

For safety information regarding props, please click here.

9. Repair Service

We do not repair any weapons so please do not request any quotations for this service.

It is advised that if you have a prop that is deemed to be a danger by any LARP system, that you do not ever try to use it again in its original capacity.

We do not offer a re-latexing service.

10. Leather Items

Leather items may have imperfections due to it being a natural material.

Any leather items we’ve produced, which have any rivets come loose, we will replace the rivet free of charge. Again, postage is to be covered by the customer.

All leather items are handmade, however, sometimes we will use a specialist leather sewing machine where appropriate.

11. This Website

All designs, coding, artwork, text, methods, layouts, terms and conditions and articles are copyright Hack and Slash. Any infringement of copyright will be met with legal action.

All public stories rights are with the authors, and Hack and Slash do not claim any ownership over them.

The Hack and Slash website has been fully constructed by ourselves.

We do not pass on any information retrieved or requested by this site to ANYONE.

This site uses cookies to make loading times quicker. When you first visit you will be asked about them by a pop-up notification and be given a choice. You can undo this choice if you chose yes and decide later that you don’t want to allow cookies, by clearing the cache and visiting the page again. This will re-request your choice.

We are not associated with any other companies unless otherwise stated.

12. Despatch Times

All latex and leather items are made to order for each individual customer. This is reflected in our despatch time. It is approximately 4 to 6 weeks for weapons depending upon whether the prop is a stock item and what kind of finish is required.

Our dispatch times can be influenced by what events we’re attending as we cannot send out parcels if we’re not at the workshop.

Armour lead times are only available in quotations.

We will always notify the customer when items are ready to be despatched.

Our despatch times vary depending on demand. This means we cannot guarantee delivery times, but endeavour to do our best to get your items to you as quickly as possible, without hindering the quality of an item.

Any delivery date quoted is an estimate only and Hack and Slash shall not be liable for the consequences of any delays.

13. Carriage Charges

Carriage charges will vary due to the weight and size of orders.

Recently there has been a lot of changes regarding charges due to the economic climate. Due to this, should postage

All quotations will supply a carriage charge quote.

For us to be able to supply a carriage charge we would need to know the full name, address, postcode and phone number of the destination.

Any items purchased through another company means carriage will also be delt with by them.